Handling Customer Orders

This page explains how to handle customer orders after a purchase has been placed through your online store.

Viewing Orders

1. Log in to your website dashboard.
2. Click Orders or go to the WooCommerce order list.

From the orders screen you can review:

• Order number
• Customer name
• Order total
• Order status
• Order date
• Items purchased
• Payment status

Processing an Order

1. Open the order from the orders list.
2. Review the products purchased.
3. Confirm payment has been received.
4. Prepare the order for fulfillment.
5. Update the order status as it moves through your workflow.

Order Statuses

• Pending Payment – payment has not been completed
• Processing – payment has been received and the order is being prepared
• Completed – the order has been fulfilled
• Cancelled – the order was cancelled
• Failed – payment attempt failed
• Refunded – payment was returned to the customer

Refunds

If an order needs to be refunded, use the refund option in the order details screen if your payment gateway supports automated refunds. Refunds may be processed as full refunds or partial refunds.

If your payment gateway does not support automatic refunds from the dashboard, the refund may need to be completed directly through the payment provider, such as Stripe or PayPal.

Customer Information During Orders

When reviewing an order you may see:

• customer name
• email address
• billing address
• shipping address
• previous order history

This information is used only for fulfilling and supporting the order.

Order Emails

Customers automatically receive email notifications during the order process, such as order confirmation after checkout, processing notices, and completed order notices.