The support helpdesk is available to assist with issues related to your website hosting, platform functionality, and account services.
Some requests can be handled as part of normal support, while others may require additional services.
Standard Support
Standard support typically includes assistance with:
- website access issues
- email configuration assistance
- troubleshooting website functionality
- guidance on using your website dashboard
- questions about features included with your website
Design Changes and Custom Work
If you would like changes made to the design or layout of your website, these requests can be submitted through the support helpdesk.
Custom design changes, layout adjustments, or feature modifications may require additional work and may be offered as a paid service depending on the scope of the request.
SEO Services
Search Engine Optimization (SEO) services are not currently offered as part of our standard services.
Your website is configured during installation with basic SEO settings such as proper page structure and search engine visibility. This ensures that search engines are able to crawl and index your website.
SEO services are different from basic setup. Professional SEO typically involves ongoing work such as:
- keyword research
- content optimization
- link building
- technical SEO improvements
- ongoing performance monitoring
SEO services are usually provided as a monthly service by specialized agencies.
If you are considering hiring an SEO provider, it is recommended to:
- look for companies that explain their strategy clearly
- avoid services that promise guaranteed rankings
- be cautious of extremely low-cost SEO services
- look for providers who focus on long-term content and site improvements
SEO services may be offered in the future, but they are not currently part of our service offerings.
Content Writing
Website content is normally provided by the client during the website setup process. This includes text for pages such as the home page, service pages, product descriptions, and other website content.
If you are unable to provide written content for your website, content writing services may be available as an additional service.
Content writing is typically handled as part of the website setup process and may increase the website setup cost depending on the number of pages that require written content.
Pricing for content writing is generally based on a per-page basis.
If content writing is requested, a custom content submission form will be created for your project. This form allows you to provide information about your business, services, and any details that should be included on each page.
The information submitted through the form will be used to create the written content for your website.
Information That May Be Requested
- description of your business
- services you offer
- service areas or locations
- pricing information if applicable
- contact details
- any specific information you want included on the page
Providing clear information helps ensure the written content accurately represents your business.